Returns & Exchanges
At | 502, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for items in their original, unused condition.
1
Initiate Your Request
Log in to your | 502 account or visit our returns portal with your order number and email address to start the process.
2
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the packing slip is included inside.
3
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing