Frequently Asked Questions
Everything you need to know about shopping with | 502
What is the standard shipping timeframe for | 502 orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
How can I track my package after it has been shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery progress in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Does | 502 ship internationally?
Currently, we ship to a select list of international destinations. Shipping costs and delivery times vary by region and will be calculated at the checkout page.
Are the products on your site covered by a warranty?
Yes, many of our retail products come with a manufacturer's warranty. Please check the specific product description page for individual warranty terms and duration.